Conflict management banking skills training
Conflict between individuals or groups of people is unproductive and destructive. Developing skills to help you deal more effectively with day-to-day issues of conflict will allow you to swiftly and effectively resolve issues as they arise.
You will develop awareness of the causes of conflict, the differing personal and organisational perspectives and build confidence in dealing with conflict situations.
The course will equip you to:
- understand why conflict occurs
- identify your own and others conflict styles
- identify workable strategies to build bridges towards a swift resolution
- have the confidence to apply the skills to your own situation
Please contact us to discuss your specific requirements and we would be pleased to put together a course that will meet your objectives.
